Complete Tutorial on Configuring Amazon Connect (2020 update)
Complete Tutorial on Configuring Amazon Connect (2020 update)
Basic Amazon Connect Configuration Guide
If you are interested in learning how to configure Amazon Connect, this guide will walk you through the complete call center configuration! The guide will be in two parts. Part 1 will cover Basic configuration and has over 1 hour and 30 minutes of instructional content. You can also download “DrVoIP Amazon Connect Quick Start Contact Flows” that will be used in the tutorial and will also be of assistance in the design of your own call center.
Part 2 will cover Advanced configuration options including integrations with popular CRM platforms, Lambda functions and DynamoDB database applications. We will look at contact attributes and the role they play in apple integration. We will also take a look at SSML for text to speech, building a “dial by name” directory and spend some time looking at trouble shooting tools including contact search and cloudwatch.
Architecture What is the architecture of Dextr Cloud – Dextr is a serverless implementation in the AWS Cloud. It makes use of many AWS services including DynamoDB, lambda, async, Cognito, sns, s3 and many other services. It is a fully elastic ...
Dextr releases new features in two steps. Step one, a new feature package is released to the staging site for testing by any Agent that has an onboarded instance! This enables folks to experience the new functionality and to address any concerns ...
Dextr provides a "holiday schedule" function that can also be used to enable a supervisor to close a queue for a team meeting. The feature also enables you to create a custom prompt to be played to the caller if they reach the queue during a ...