Dextr provides a "holiday schedule" function that can also be used to enable a supervisor to close a queue for a team meeting.  The feature also enables you to create a custom prompt to be played to the caller if they reach the queue during a scheduled closing.  To make this work you have to add and "invoke lambada" function step in your contact flows where you want to check for a scheduled closing.  When you onboard Dextr, cloudfront creates several Lambda functions that you will  need to tap to make this work.  First, from the AWS Management Console, go to Amazon Connect and before you log in as administrator, you will need to add the lambda functions created by the onboarding process to your instance.  You do this by clicking on the Contact Flows tab and then selecting the desired lambda functions which should appear in the drop down box.

 

Once the function has been added then you need to add a "invoke lambda" in your contact flow selecting the contact flow that looks similar to this "arn:aws:lambda:us-west-2:49550617289:function:dextr-35e5ad64-a7c3-4b20-8307-23d2c58d8041-schedule".  This simple function returns true or false when checking for "IsTodayAHoliday".   This step needs to be anywhere you want to check for a clouser. Most folks  put it before the first ON HOURS check, but that may not be enough.  If you enable folks to close a queue for a team meeting, then you need to invoke this function anywhere you transfer a caller to a queue!