How to accept the customer input (DTMF) while the prompt is still playing.
Hello DrVoIP,
During my test for callback scenario, i have observed that during the prompt "Please press 1 to confirm the number or press 2 to re enter the number" , if i press 1 before prompt ends, my call gets disconnected.
However if i let the prompt complete and then i press 1 or 2 as input ...it works as expectation.
Hence i just wanted to check , how can customer provide his input while prompt is still playing ?
Below is my setup :-
i set the prompt "Please provide your number" in store customer input block -> save the customer input in a variable in Set Contact Attribute block -> Then i ask to press 1 if number is correct or press 2 to re-enter the number.